Terms & Conditions

WDF Solutions Pty Ltd

Last updated: 01 January 2026

1. Agreement

By accepting a quote, proposal, invoice, or by engaging WDF Solutions Pty Ltd (“WDF Solutions”, “we”, “us”, “our”), the Client agrees to be bound by these Terms & Conditions.

These Terms apply to all services including but not limited to:

  • Website design and development
  • Custom software and integrations
  • Automation systems
  • API integrations
  • E-commerce development
  • Hosting and maintenance
  • Consulting and support services

The accepted written quote forms the binding agreement between WDF Solutions and the Client.

2. Quotes & Scope of Work

All work performed by WDF Solutions is limited to the scope defined in the written quote or proposal.

Items not specifically listed in the quote are not included.

Any changes requested after acceptance of a quote constitute a variation and may:

  • incur additional costs
  • change delivery timelines
  • require a new quote

Verbal discussions, emails, or assumptions do not modify the agreed scope unless confirmed in writing by WDF Solutions.

3. Estimates vs Fixed Quotes

An estimate is a guide only and not a fixed price.

A fixed quote applies only to the defined scope. If requirements change, the quote may be revised.

4. Payment Terms

A project commencement deposit is required for all project work.

WDF Solutions schedules development resources and reserves project capacity upon acceptance of a quote. Work will not begin until the required deposit is received.

Standard payment structure:

  • Projects under $5,000: 50% deposit, 50% upon completion
  • Projects $5,000–$15,000: 40% deposit, 40% at staging/preview, 20% at launch
  • Large or custom development projects: milestone payments as outlined in the proposal

Deposits are a mobilisation fee and are non-refundable once project work has commenced.

Failure to make scheduled payments may result in suspension of development, restricted access to staging or live systems, and delayed delivery.

5. Client Responsibilities

The Client agrees to:

  • provide content, images, and approvals in a timely manner
  • ensure they have rights to supplied materials
  • review deliverables promptly
  • maintain backups of their own data

Delays in client responses may affect project timelines.

6. Third-Party Services & Integrations

WDF Solutions frequently integrates third-party platforms including but not limited to: Shopify, WooCommerce, Xero, Zapier, APIs, hosting providers, and payment gateways.

WDF Solutions is not responsible for:

  • outages
  • API changes
  • pricing changes
  • discontinued services
  • third-party security breaches
  • plugin or platform updates

If a third-party provider changes functionality, additional work may be quoted.

7. Hosting & Maintenance

If WDF Solutions provides hosting or maintenance:

We may suspend services if invoices remain unpaid.

We are not liable for data loss where:

  • the client declines backups
  • the client changes hosting
  • third-party hosting fails
  • client access is shared with third parties

8. Intellectual Property

All code, designs, systems and deliverables remain the property of WDF Solutions until payment is made in full.

Upon full payment:

  • the Client receives a license to use the deliverables
  • resale or redistribution of custom systems is not permitted without written consent

WDF Solutions retains the right to reuse general techniques, frameworks, and non-confidential components developed during the project.

9. Automation & Custom Software

Custom integrations and automations depend on external systems and data.

WDF Solutions does not guarantee:

  • uninterrupted operation
  • error-free automation
  • specific business outcomes
  • performance improvements

The Client is responsible for monitoring automated processes.

10. Limitation of Liability

To the maximum extent permitted by Australian law:

WDF Solutions shall not be liable for:

  • loss of revenue
  • business interruption
  • data loss
  • missed orders
  • incorrect automation results
  • indirect or consequential damages

Our liability is limited to the amount paid for the specific service.

11. Termination

Either party may terminate services in writing.

Outstanding invoices remain payable.

Upon termination:

  • access may be revoked
  • hosting may be suspended
  • handover may incur fees

12. Refunds

Deposits are non-refundable once work has commenced.

Completed work is not refundable.

We will instead offer to rectify defects within the agreed scope.

13. Australian Consumer Law

Nothing in these Terms excludes rights under the Australian Consumer Law.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Disputes shall be handled within Victorian jurisdiction.